We understand how you feel when your pet's health is threatened in an emergency. Try to remain calm and be cautious when moving your pet, as animals in pain will often bite. Here's what to do beforehand and what to expect when you arrive at the clinic.
1. BRING PET RECORDS AND MEDICATIONS
We understand that your situation will be chaotic in an emergency. If possible, please bring your pet's medications, medical records, and bring packaging to anything your pet may have accidentally ingested. These will help tremendously in our ability to begin treatment.
2. TREATMENT PROVIDED IN ORDER OF SEVERITY
Upon your arrival, a Customer Service Representative will greet you and a triage veterinary technician will assess your pet’s emergency prior to examination by our emergency veterinarian. If your pet requires immediate treatment the veterinary technician may ask your permission to bring your pet to the treatment area for immediate assessment. As in most emergency clinics our patients are seen in priority of medical urgency with the most life-threatening cases seen first.
3. ESTIMATE AND FEES
We are equipped to handle a wide-spectrum of emergencies with your pet. Our staff strives to make this very stressful time as easy as possible for you. Diagnostic and treatment options, along with an estimated cost will be be presented to you after consultation with the veterinarian. You are encouraged to ask questions and visit with your pet while in our hospital. Payment is due at the start of treatment. We regret that we cannot accept checks as payment. Please bring your major credit card or cash. If needed, we can also provide you with an application for CareCredit and can also assist you in completing your pet insurance claim forms.
You and your pet may be referred to our hospital by your family veterinarian. Similar to human medicine, specialists are needed when a pet requires a more advanced diagnosis and treatment. Board-certified veterinarians have completed a 3 year residency program, met specific training and caseload requirements, performed research, published their research and passed a rigorous examination.
For 40 years, the mission of United Veterinary Specialty & Emergency Animal Clinic has been to provide Santa Clara County with quality, compassionate emergency veterinary care. In 2011 we became the first 24/7 emergency-only hospital in the area. This expansion was an acknowledgment of the evolving nature of the critical care niche of veterinary medicine. In January 2015, we became United Veterinary Specialty & Emergency. This re-branding is the culmination of an extensive behind-the-scenes effort to meet the demands for veterinary specialists in the San Jose and Bay Area.
Veterinary specialty services are available Monday through Thursday, and on a case-by-case basis on other days. Compassionate, high-quality emergency care is available 24/7 at our Campbell hospital. Our San Jose hospital cares for emergency patients on weekday overnights, and 24 hours on weekends and holidays.
For your convenience, United Veterinary Specialty & Emergency accept cash, MasterCard, Visa, Discover, American Express, and CareCredit.
Veterinary Specialty and Emergency Care from the San Francisco Peninsula to the Silicon Valley