Veterinary Assistant

Job Title: Veterinary Assistant
Department: Clinical Team
Reports To: Nursing Supervisor
FLSA Status: Non-Exempt

JOB DESCRIPTION

SUMMARY:

The primary objective of the Veterinary Assistant is to maintain an efficient work flow of the hospital, provide excellent care to our patients and clients, all while depicting the highest standard of professionalism, leadership, and compassion consistent with the goals and values of United Veterinary Specialty and Emergency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Although additional duties and related tasks may be assigned, the essential duties and responsibilities of this position are below. Our internal Clinical Competencies will determine whether you classify as level I, II, III which all depend on experience and the success rate of successfully completing tasks in the following categories of: hospital procedures and surgery set-up, and equipment, pharmacology, diseases, patient care, emergency, laboratory, and surgical procedures under the supervision of a Veterinarian or RVT.

  • Assist Veterinarians and RVT’s in patient care and medical treatments including but not limited to: medication administration, acquiring laboratory samples, processing in-house and reference lab samples, anesthesia monitoring, surgical preparation, hospitalized patient care, critical / emergency care and triage.
  • Assisting with the gentle and compassionate care of patients and talking with clients.
  • Speaks clearly and persuasively in positive or negative situations; listens and gets clarification
  • Able to work patiently with clients in varying emotional states.
  • Check in patients, work with owner/ client to take medical history, obtain patient vital signs.
  • Regularly clean the veterinary hospital, ensuring that it remains in a sanitary and attractive condition; clean and sterilize the animal enclosures in order to prevent the spread of communicable diseases and provide a pleasant living environment for the clinic’s patients.
  • Walk hospitalized patients with proper care around or in hospital premise.
  • Maintains restocking of cabinets, drawers, and shelves and using dishwasher and washer/ dryer as needed.
  • Assist with proper care of feeding and water all animals that are currently under their care, ensuring that the dietary instructions provided by the veterinarian are followed.
  • Safe and gentle animal restraint and handing; safely transporting pets in and out, and round the hospital.

Education

  • High School Diploma or GED Equivalent required.
  • Valid California Driver’s License in good standing.
  • Minimum of 2 years working as an Veterinary Assistant is preferred.
  • Candidate must obtain and initiate the process for a Veterinary Assistant Controlled Substance Permit immediately upon hire and continue to keep such permit active at all times during employment.

Benefits

  • Medical, Dental and Vision Coverage
  • Life and Long-Term Disability Insurance
  • 401(k) retirement savings plan
  • Continuing Education allowance
  • Professional Liability Coverage

Surgeon

Job Title: Surgeon
Department: Clinical Team
Reports To: CEO/Hospital Administrator
FLSA Status: Exempt

JOB DESCRIPTION

Position Summary

The primary objective of the Surgeon is to maintain an efficient work flow, provide excellent care to our patients and clients, and mentor the technicians and assistants of the Surgery Department, all while depicting the highest standard of professionalism, leadership, and compassion consistent with the goals and values of United Veterinary Specialty and Emergency.

Job Responsibilities

  • Establish a good rapport with referring veterinarians, including: timely professional and respectful communication; assistance in their professional growth and education through recommendations and interaction on referred and shared cases; ongoing development of a positive and professional working relationship; participation in Continuing Education involving the local referral community.
  • Performs surgical procedures on an as needed basis including, but not limited to, ovariohysterectomy, orchiectomy/castration, tumor/mass removal, hernia repair and tooth extractions
  • Promotes health of animals by advising animal owners about sanitation measures, feeding, and general care
  • Cultivate positive relationships with customers and their animals through regular communication and excellent record-keeping
  • In-house equipment includes ultrasound, critical care monitoring equipment, isolation ward, and fully equipped surgical suites
  • Excellent surgical skills, including, but not limited to, spay/neuter, and dentistry
  • Ability to balance medical and financial priorities with the clients of the veterinary clinic
  • Ability to work independently, exercise good clinical judgment, provide supervisory support of technical staff and use diplomacy and tact in dealing with internal and external customers
  • Knowledge of preventive medicine
  • Educate clients on the importance of vaccinations, heart worm treatments, flea and tick treatments and other aspects of preventative care
  • Positively represent United Veterinary Specialty & Emergency in the professional community and to the general public.

Experience

  • Must be an ACVS Diplomate, and board-certified.
  • Must have a Doctor of Veterinary Medicine from an AVMA accredited veterinary school
  • Board certified by an AVMA accredited specialty college
  • Be licensed to practice in California
  • Minimum 3-5 years of veterinary experience in a high-quality emergency and multi-specialty practice with exemplary clinical practice displayed.
  • Must have a CA DEA License
  • Strong leadership skills combined with a positive team player attitude
  • Excellent diagnostic and clinical skills
  • Exemplary customer service that builds loyalty and trust with your clients
  • Strong organizational skills which allow you to stay focused and work under pressure
  • An interest in training and providing oversight for standards of care delivered
  • Open to meet with DVM’s
  • Strong relationship development skills

Benefits

  • Medical, Dental and Vision Coverage
  • Life and Long-Term Disability Insurance
  • 401(k) retirement savings plan
  • Continuing Education allowance
  • Professional Liability Coverage

Registered Veterinary Technician

Job Title: Registered Veterinary Technician
Department: Clinical Team
Reports To: Nursing Supervisor FLSA
Status: Non-Exempt

JOB DESCRIPTION

SUMMARY:

The primary objective of the Registered Veterinary Technician (RVT) is to maintain an efficient work flow of the hospital, provide excellent care to our patients and clients, mentor the Veterinary Assistants, all while depicting the highest standard of professionalism, leadership, and compassion consistent with the goals and values of United Veterinary Specialty and Emergency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Although additional duties and related tasks may be assigned, the essential duties and responsibilities of this position are below. Our internal Clinical Competencies will determine whether you classify as level I, II, III which all depend on experience and the success rate of successfully completing tasks in the following categories of: hospital procedures and surgery set-up and equipment, pharmacology, diseases, patient care, emergency, laboratory, and surgical procedures under the supervisor of a Veterinarian.

Learning & Leadership:

  • RVT’s must be able to perform, teach and supervise all the duties of a Veterinary Assistant as described in the Veterinary Assistant job description.
  • Assist in training and supervision while on the floor of Veterinary Assistant student interns and new Veterinary Assistant employees.
  • Provides staff leadership for tasks in a professional and personable way.
  • Promotes a positive attitude and demonstrates a commitment to the vision and mission of the clinic.Make suggestions for how to improve practice protocols.
  • Patient Care & Compassion.
  • Assess patient status, review patient plan, perform hospitalized patient’s treatments according to the veterinarian’s orders and document such activity.
  • Monitor patients for vomit, blood, urine and feces in the cage, and clean patients and cages as needed. Note incidents in the medical record.
  • Monitor changes in patients’ conditions. Alert the veterinarian to significant changes.
  • Know common disease states and alert the veterinarian when symptoms change or when concerns arise with hospitalized patients.
  • Use technical skills to assist the veterinarian with out-patient care and anticipate what the veterinarian will need for current hospitalized patients and do everything you can to set up assist.
  • Manage emergency patient care and alert the veterinarian as soon as possible.
  • Be able to recognize signs and degrees of pain and discomfort.
  • Understand the medications and methods used to control pain.
  • Perform emergency procedures including shock assessment and initiation of treatment, control of hemorrhage, establishing an airway by intubation and providing ventilation with oxygen, performing external cardiac massage, applying temporary bandages or splints and clipping and cleaning wounds.
  • Recognize patients with potentially contagious diseases and follow isolation procedures. Be familiar with zoonotic diseases.
  • Safely and humanely restrain patients and demonstrate low-stress handing and restraint techniques.
  • Perform common outpatient procedures (i.e. nail trims, ear cleanings, anal gland expression, etc…)
  • Be able to run and read urinalysis, fecal smears, fecal centrifuge samples, and perform coag testing and major and minor crossmatching.
  • Assist with humane euthanasia as requested.
  • Properly calculate medication volumes and rates of administration.
  • Administer injectable, topical and oral medications to patient.
  • Perform venipuncture and place IV catheters and administer IV fluids using an IV pump according to the veterinarian’s orders.
  • Perform cystocentesis and be familiar with the management of urinary catheters.
  • Be proficient in the placement and administration nasal intubation for oxygen administration.
  • Be skilled in applying a variety of bandages.
  • Anesthesia and Surgical Assistance.
  • Understand aseptic principles and apply them at all times to surgical patients, instruments, equipment and rooms.
  • Knowledge of various anesthetic agents and their use in different patients.
  • Interpret and maintain vital signs equipment and other general surgical equipment (vital signs monitor, surgical table, electrosurgical units, suction, etc.)
  •  Operate and maintain anesthetic machines with closed- and open-circuit anesthetic systems.
  • Maintain oxygen supply and assure use of scavenger system.
  • Knowledge of commonly used analgesics and resuscitative medications.
  • Properly calculate emergency medication volumes.
  • Knowledge of fluid therapies for intraoperative use (i.e. Normosol, hetastarch, hypertonic saline, plasma, whole blood) and properly calculate volumes and rates.
  •  Administer injectable and gas anesthesia according to standard practice protocols.
  • Properly maintain a patient airway using endotracheal intubation.
  • Monitor and maintain anesthetized patients by observation/manual parameters and by use of vital signs equipment.
  • Perform standard surgical field preparation and patient positioning.
  • Knowledge and maintenance of standard surgical instruments.
  • Knowledge of a variety of surgical procedures and ability to anticipate what supplies and equipment are needed for surgical set-up.
  • Assist the veterinarian in surgery as directed and under supervision of the Veterinarian.
  • Resuscitate and care for neonatal patients.
  • Monitor and assure safety of patients during post-operative recovery.
  • Perform extubation.
  • Operate and maintain autoclave.
  • Properly clean, prepare and sterilize surgical equipment.
  • Perform post-operative client update calls upon patient recovery.

Benefits:

  • Medical, Dental and Vision Coverage
  • Life and Long-Term Disability Insurance
  • 401(k) retirement savings plan
  • Vacation and Sick Time
  • Continuing Education allowance

Medical Director

Job Title: Medical Director
Department: Clinical Team
Reports To: CEO/Hospital Administrator
FLSA Status: Exempt

JOB DESCRIPTION

Position Summary
The Medical Director is an experienced veterinary specialist who serves as a clinical leader in an emergency and multi-specialty veterinary hospital, specifically overseeing the veterinarians. They provide direction, oversight, review, and continuous development of all components of clinical practice within ER and specialty departments. The primary goal of the Medical Director is to lead others in fulfilling the mission, vision, goals and objectives of the hospital, while ensuring that the best possible medical care is provided to all patients.

While under the supervision of the Hospital Administrator, the Medical Director must be able to effectively and accurately manage, delegate, or perform the following duties that include but are not limited to:

Medical Practice

  • Establish a culture of collaboration among colleagues for the benefit of patient care
  • Communicate the vision, mission, and values of the practice to the emergency and specialty team and actively encourage behaviors that align with and support the goals of the practice
  • Create an environment where team members are inspired to perform at their best, are acknowledged for taking initiative to grow, and reward those who exceed expectations
  • Understand the financial aspects of managing a clinic with appropriate goals and milestones required of each doctor and department to be successful
  • Meet department production goals by establishing mutually beneficial relationships with referring veterinarians and provide guidance to specialists on how to earn the trust of the referral community
  • Evaluate hospital wide and individual emergency and specialty doctor clinical performance and productivity relative to specific individual and hospital goals
  • Ensure that the clinical practices of the veterinarian staff abide by all policies, procedures, and laws to ensure that the best interests of the organization are kept in mind while providing high quality health care
  • Regularly review/audit the quality and content of medical records including SOAPs, communication log, and all aspects of written records
  • Serve as point person responsible for training and development initiatives
  • Establish and implement SOPs and best practices to ensure a consistent level of care is given to all clients and patients
  • Assist management in assessing and addressing client or referring veterinarian complaints regarding clinical recommendations and/or care provide
  • Aid in development and implementation of staff, client, and referring veterinarian surveys regarding the quality of medical care offered by United
  • Track timeliness of records from each doctor
  • Source the latest advances in treatment and oversee implementation of new policies, procedures, or medical techniques/equipment within the practice
  • Establish and maintain positive working relationships with all team members
  • Provide regular feedback and conduct annual performance reviews for emergency and specialist veterinarians.
  • Monitor the training and efficiency of the medical team.
  • Work with HA and Human Resources to recruit, onboard and mentor new veterinarians
  • Work with management in assessing and addressing any conflict within the patient care team) that affects the quality of medical care provided
  • Participate in development and administration of performance standards for the veterinarians.
  • Monitor participation in client/rDVM communication and rDVM visits
  • Participate and lead rDVM and community outreach activities along with the Hospital Administrator.
  • Ensure veterinarians demonstrate effective communication skills, including proper use of hospital communication systems
  • Help facilitate efficient and effective communication between departments
  • Keep medical staff informed of changes, additions, issues within the practice

Job Requirements/Qualitative Skills:

  • Exhibit excellent verbal and written communication skills
  • Maintain a positive and harmonious relationship with colleagues
  • Experience teaching, coaching and mentoring clinical team members
  • Demonstrates flexibility, open mindedness, and adaptability to a rapidly changing environment
  • Lead through example and work to inspire others based on their specific talents and interests
  • Display good time management skills paying particular attention to utilization of staff

Experience:

  • Must have a Doctor of Veterinary Medicine from an AVMA accredited veterinary school
  • Must have experience in Emergency Veterinarian Medicine
  • Be licensed to practice in California
  • Minimum 8-10 years of veterinary experience in a high-quality emergency and multi-specialty practice with exemplary clinical practice displayed.
  • Must have a CA DEA License
  • Preferred Board-Certified Surgeon, DACVS
  • Preferred Doctor of Internal Medicine, DACVIM
  • Preferred Board certified by an AVMA accredited specialty college
  • Preferred Criticalist, DACVECC

Benefits:

  • Medical, Dental and Vision Coverage
  • Life and Long-Term Disability Insurance
  • 401(k) retirement savings plan
  • Vacation and Sick Time
  • Continuing Education allowance

Kennel Assistant

Job Title: Kennel Assistant
Department: Clinical
Reports To: Nursing Supervisor
FLSA Status: Non-Exempt

JOB DESCRIPTION

SUMMARY:

The Kennel Assistant focuses on the cleaning, disinfecting or sterilizing areas of the hospital including kennels, cages, tools, and equipment. Manages the laundry of towels, bedding, and other washable items. With the direction of the veterinarian and/or technicians, will assist with handling, monitoring, basic animal care, and possibly assisting during surgery.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Although additional duties and related tasks may be assigned, the essential duties and responsibilities of this position include the following:

  • Clean and disinfect cages, kennels, and examining and operating rooms.
  • Safe and gentle animal restraint and handling, if needed proper application of muzzles.
  •  Cleaning and sterilizing; aseptic technique and using proper cleaning protocols.
  • Obtains patient weight and vitals.
  • Assists Veterinarian or Technician (as qualified) with venipuncture, IV catheter placement, and other treatments; assisting with radiograph collection, restraint for ultrasonography, and the collection and submission of lab work.
  • Prepare equipment for surgery and pass surgical instruments and materials to veterinarians or technicians during surgery.
  • Monitor and care for animals after surgery under the direction of the Veterinarian or Technician.
  • Responsible for stocking all exam rooms, cabinets, drawers, and shelves.
  • Will prepare and assist with the feeding of hospitalized animals and when necessary walking hospitalized animals in or around premises.
  • Escorting clients and patients to exam rooms and within the hospital for in-patient caressed visits; ensure all dogs are leashed and cats/smaller pets are contained in carriers, use caution and notify technicians/veterinarians if animals show signs of aggression and call for triage assistance by a staff member when a critical case is identified, or a patient or client is in need of immediate treatment.

Benefits

  • Medical, Dental and Vision Coverage
  • Life and Long-Term Disability Insurance
  • 401(k) retirement savings plan
  • Vacation and Sick Time
  •  Continuing Education allowance